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Privacy Policy

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Privacy Policy

Urolux Concierge, LLC
Effective Date: November 1, 2025

Urolux Concierge, LLC (“Urolux,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or engage with our concierge urology services.

This Policy is tailored to Texas law, including the Texas Medical Records Privacy Act (“TMHRA”), and applies in conjunction with HIPAA.

By using our Site or services, you consent to the practices described here.

  1. Information We Collect
  2. Personal Information You Provide

We may collect personal information you voluntarily submit, including:

  • Name
  • Email address
  • Phone number
  • Mailing or billing address
  • Information submitted via contact forms, intake forms, or messages
  1. Protected Health Information (PHI)

As a Texas-based concierge urology practice, any medical or health information you provide may be classified as PHI.

PHI is handled according to:

  • HIPAA
  • Texas Health & Safety Code Chapter 181 (TMHRA)
  • Other applicable Texas privacy laws
  1. Automatically Collected Information

When you use our Site, we may gather:

  • IP address
  • Device type
  • Browser information
  • Site usage data and analytics
  • Cookies and similar technologies
  1. How We Use Your Information

We use your information for purposes such as:

  • Providing concierge urology services
  • Scheduling appointments and communicating with you
  • Fulfilling administrative, billing, and operational needs
  • Improving the performance of our Site
  • Enhancing patient experience
  • Meeting HIPAA, TMHRA, and legal requirements
  • Detecting or preventing fraud or misuse

We do not sell your personal information and do not use PHI for marketing unless permitted by law and with required authorizations.

  1. How We Share Your Information
  2. HIPAA-Compliant Disclosures

We may share PHI for:

  • Treatment(communication with other providers with your consent or as allowed)
  • Payment(insurance billing if applicable)
  • Healthcare operations
  1. Texas-Specific Disclosures

Under TMHRA, we may disclose medical records:

  • As required by Texas or federal law
  • With your written authorization
  • To health oversight agencies
  • In emergencies when necessary to protect life or safety
  1. Service Providers

We may share personal information with third-party vendors who assist in:

  • Secure data storage
  • Scheduling
  • Electronic communications
  • Website performance and analytics
  • Payment processing

All vendors who handle PHI must comply with HIPAA and Texas privacy law.

  1. Legal or Safety Reasons

We may disclose information:

  • To comply with subpoenas, court orders, or legal proceedings
  • To protect the rights, safety, or property of Urolux Concierge LLC, our patients, or others
  1. Your Rights Under Texas Law

In addition to rights granted by HIPAA, Texas law provides you with:

  1. Right to Access Medical Records

You may request access to your medical records.
Texas law generally requires that access be provided within 15 business days of receiving a written request.

  1. Right to Amend Records

You may request corrections to your medical records, which we will review in accordance with Texas Health & Safety Code §181.006.

  1. Right to Request Restrictions

You may request limits on how we use or disclose your PHI.
While we may not be required to agree, we will review all requests.

  1. Right to Confidential Communications

You may request communications be sent to an alternative location or via a preferred method.

  1. Right to Receive a Notice of Privacy Practices

We will provide a HIPAA/Texas-compliant Notice of Privacy Practices upon request or at the start of care.

  1. Cookies and Tracking Technologies

Our Site may use cookies, analytics tools, and similar technologies to:

  • Enhance functionality
  • Improve security
  • Analyze usage patterns

You may disable cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.

  1. Data Security

We use administrative, technical, and physical safeguards designed to protect your information, including measures required under HIPAA and Texas law.

However, no online transmission or storage system can be guaranteed 100% secure.

  1. Third-Party Links

Our Site may include links to third-party websites.
We are not responsible for the privacy practices of external sites, and this Privacy Policy does not apply to them.

  1. Children’s Privacy

Our Site is not intended for children under 18.
We do not knowingly collect personal information from individuals under 18.

  1. Changes to This Privacy Policy

We may update this Policy periodically to reflect changes in law or our practices.
Updates will be posted on this page with a new effective date.

  1. Contact Us

For questions, requests, or to exercise your rights under HIPAA or Texas law, please contact:

Urolux Concierge, LLC
214-427-8440
office@uroluxconcierge.com
www.uroluxconcierge.com

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